Protect Your Identity

How we protect you

Our approach not only focuses on preventing unauthorized access, data breaches, and fraud but also on fostering awareness among our teams and customers about secure online practices.

Comerica web banking
Comerica’s Multi-Factor Authentication provides an added level of protection, plus all online banking sessions are secured with advanced encryption.

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Voice safe^TMOnce enrolled, your voice will act as a unique identifier, like your fingerprint when you reach out making for a faster, more secure calling experience.

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Fraud specialists
Comerica’s Fraud team continuously monitors systems for suspicious activity, conducting regular risk assessments to promptly address potential threats

Security Commitment

Dual controls for business transactions
For business customers, Comerica offers dual control features for activities including ACH and wire transfers to prevent unauthorized transactions

Commercial Fraud Solutions

Your trust is our top priority, and we remain unwavering in our dedication to upholding the highest cybersecurity standards for your security and peace of mind.

Read our Cybersecurity Checklist for tips on how to protect your identity.

Tips on data protection

In addition to the measures that we take to protect your identity, here are some tips on how to ensure that your data never falls into the wrong hands:

Passwords and PIN security

Don't give out personal information over the phone, through the mail, or over the Internet unless you've initiated the contact and are sure you know who you're dealing with.
Before you share any personal information, confirm that you are dealing with a legitimate organization. Check the organization's website or call their customer service department using a listed number.
Secure personal information in your home, especially if you have roommates, employ outside help or are having service work done in your home.
Take care to shield the electronic keypad when entering your PIN number at an ATM or merchant. Always take your receipt with you.
Don't write your PIN number on your ATM or debit card.
Don't download files sent to you by strangers or click on hyperlinks from people you don't know.
Always log off from your online banking session.
Use a security software program. Without it, hackers can take over your computer and access any personal information stored on it.

Protecting your documentation

Shred or tear up unwanted pre-approved credit offers, credit card access checks, bank statements, cancelled checks, debit card details, utility bills, insurance forms and expired charge cards.
Carefully monitor financial statements (bank, credit card, investment transactions, etc.) so you might detect any unauthorized charges or withdrawals as soon as possible. Our mobile banking system allows you to monitor your account 24/7 and alerts you instantly when any transactions occur that are potentially unauthorized.
Immediately report such unauthorized use to your bank or credit card company.

Protecting your mail

Pay attention to your billing cycles. If regular bills fail to reach you, contact the company to find out why.
Consider signing up for e-statements to have immediate access to your billing cycles as well as track transactions with more ease and convenience.

Reporting identity theft to Comerica

If you suspect that you are a victim of identity theft (i.e., you notice unauthorized transactions on your credit card or bank statements, responded to fraudulent e-mails), it is important to act as quickly as possible to minimize the damage to your finances and your credit standing.

Contact Comerica Bank at 877-881-8955. If you are a Comerica customer, this call will alert us of potential fraud and prompt us to close your account, if needed.

Report suspicious Comerica e-mails to ReportFraud[at]comerica.com.

Protect your identity