Comerica VoiceSafe^SM

A voice print is not a recording of your voice. It is a digital representation of over 100 unique characteristics associated with your voice pattern. When you enroll in Comerica VoiceSafe^SM, your digital pattern is saved and will be used to verify your identity when you call us.

If you are an authorized person on a Comerica account, you can enroll in Comerica VoiceSafe^SM.

Customers who enroll will enjoy additional security, faster service and a reduced number of tedious security questions when banking with Comerica by phone.

This technology uses various factors to establish your unique voice print. In some circumstances, Comerica VoiceSafe^SM may need to listen to several calls to create your unique voice print.

All transactions performed through our Customer Contact Center and IVR system can be accessed securely using Comerica VoiceSafe^SM. For the most sensitive transactions, a second level authentication may be required.

Once enrolled, your secure voice print will serve as your primary authentication method. On the most sensitive transactions, we may require a second level authentication. To use more traditional verification/authentication methods, you may speak to a Customer Service Representative by calling the Customer Contact Center at 800.266.3742, Monday - Friday 8:00 a.m. - 8:00 p.m. ET to cancel the service.

Once enrolled, you can use this service to access self-service IVR transactions 24 hours a day, 7 days a week.

Comerica VoiceSafe^SM voice prints are stored in a secure, encrypted manner and can only be used by our system. There’s nothing on a voice print that is readable by a human.

• Your voiceprint is unique like a fingerprint, and combines both physical factors (e.g. mouth shape and size, vocal tract, nasal passage) and behavioral factors (e.g. speed of speech, pronunciation and emphasis, accents).
• A recording of your voice will not activate Comerica VoiceSafe^SM – As a security measure, this advanced technology can recognize the difference between your actual speaking voice, and simply a recording of your voice.
• We will not store your actual recording.

Yes, minor changes in your voice due to colds and allergies will not impact this service. In addition, your future calls to the Customer Contact Center will continually refine your initial voice print, as your voice may change over time. However, if there are significant changes to your voice, you will be routed to a Customer Contact Center representative to identify you through more traditional verification/authentication methods.

If, for any reason, we're unable to verify your identity through your voice print, a Customer Contact Center representative will verify you through more traditional verification/authentication methods.

You will continue to use traditional verification/authentication methods when calling the Customer Contact Center at 800.266.3742, Monday - Friday 8:00 a.m. - 8:00 p.m. ET.

This service still functions if there are changes in background noise levels when you call the Customer Contact Center.  If there are major background disruptions, a Customer Contact Center representative will verify you through more traditional verification/authentication methods.

You may continue to use your Personal Access Code, however, Comerica VoiceSafe^SM, is an option which offers added security.

Call the Customer Contact Center at 800.266.3742, Monday - Friday 8:00 a.m. - 8:00 p.m. ET to cancel this service.