Help (FAQs)

In the event that you forget your Comerica Web Banking Password, you can regain access to the service by utilizing the Forgot Your Password Link, located on the Web Banking login page. If you prefer, you can also contact Customer Service at 888-444-9876 to have your Password reset.

Overdraft protection is a service whereby transactions. including checks, debit card purchases, online bill payments, and ACH transfers are paid when adequate funds are not available in your checking account. The service automatically transfers available funds to your overdrawn account to cover the negative balance. The funds are transferred from a line of credit that you establish, or another account you designate.

For additional terms and applicable restrictions, please see the terms contained in the Overdraft Section of the Comerica Bank Business and Personal Deposit Account Contract.

Automatic Overdraft Protection is available on Comerica personal checking accounts at no charge. This service allows us to link your Comerica personal savings/money market account or Comerica credit card issued by Elan Financial Services (subject to credit approval; Elan fees may apply) or Comerica Home Equity Line of Credit (restrictions apply) to pay items that may overdraw your account.

You can order checks online, over the phone or at any of our banking centers. Click here to order.

Minimize your risk by managing your personal information wisely and cautiously:

• Never provide personal information in response to an unsolicited request
• If you are unsure whether a contact is legitimate, contact the financial institution yourself
• Never give or send your password to anyone
• Review your online account activity regularly
• Change your password every 30 days
• Always log off from your online banking session
• Shut off/disconnect your computer from the Internet when not in use
• Don't download files sent to you by strangers or click on hyperlinks from people you don't know as they may capture your personal information from your computer
• Update virus protection
• Keep your browser current by installing updates and patches

Comerica offers a variety of checking account options to meet the diverse needs of our customers. We have accounts geared toward individuals, small business entrepreneurs, and large corporations. Check out our side-by-side comparisons to pick the type of account best suited for you and your needs.

Comerica Bank
PO Box 2249
San Jose CA 95109-2249

Florida residents should mail their deposits to:
Comerica Bank
1675 North Military Trail, 6th Floor
Boca Raton FL 33486

Routing number vary by market. Click here for your routing number.

For Direct Express inquiries, please call 888-741-1115 or visit https://www.usdirectexpress.com/contact.html

Visit https://www.comerica.com/site-tools/resources/contact-us.html our Customer Support page for assistance.

Minimize your risk by managing your personal information wisely and cautiously:

• Never provide personal information in response to an unsolicited request
• If you are unsure whether a contact is legitimate, contact the financial institution yourself
• Never give or send your password to anyone
• Review your online account activity regularly
• Change your password every 30 days
• Always log off from your online banking session
• Shut off/disconnect your computer from the Internet when not in use
• Don't download files sent to you by strangers or click on hyperlinks from people you don't know as they may capture your personal information from your computer
• Update virus protection
• Keep your browser current by installing updates and patches

Comerica uses Internet technology, supported by the outside companies with which we work, to make online banking secure and to protect your personal information. We always require an ID and password to access your accounts. You can also help maintain the security of your banking information by following the suggestions in the Individual Security Enhancements section. (Click on the Security link in our footer.)

Identity theft occurs when someone obtains your personal information (Social Security Number, date of birth, etc.) and then uses it to fraudulently apply for credit or open a new bank account, seriously jeopardizing both your financial health and your credit standing.

Threat actors use a variety of techniques to gather email addresses- websites, newsgroups, guesswork, and list trading.

• If you believe you’ve received a Comerica-branded phish, smishor vish communication, reach out to Comerica directly.  Forward the email, take a snapshot of the text, or forward the voicemail of the suspicious communication
• Do not share personal information, click links, or open attachments in unsolicited.
• Go to the Web address you know to be accurate and confirm that the sites you are viewing are secure—shown by a padlock in the bottom right corner or “https” at the beginning of the Web address. Also, make sure your computer’s security software is current and that you have downloaded the most recent updates.

Visit our Fraud Center's "Common Fraud Scams" section for helpful tips. Click here.

Comerica has always placed a high priority on protecting the personal information you provide us. We are proud of the trust our customers have placed in us for more than 150 years. Comerica collects and uses personal information for business purposes and our commitment is to continue to protect your right to privacy, even beyond the laws and regulations that protect you. 

See Comerica’s Privacy Policy for more information.

Act immediately. Contact your bank and the companies you deal with and make them aware of the problem as well. Check your bank and credit card statements and contact any of the credit reporting agencies such as Experian®​​​​​​​​​​​​​​​​​​​​​​​​, Equifax®​​​​​​​​​​​​​​​​​​​​​​​​, or Transunion®​​​​​​​​​​​​​​​​​​​​​​​​ if appropriate (visit the Notify Credit Agencies page for more information). Change all of your online user names and passwords associated with your personal accounts.

Experian is a registered trademark of Experian Information Solutions, Inc. or its affiliates.
Equifax is a registered trademark of Equifax, Inc.
TransUnion is a registered trademark of TransUnion LLC.

If you suspect that you are a victim of identity theft (e.g. you notice unauthorized transactions on your credit card or bank statements or responded to fraudulent e-mails), it is important to act as quickly as possible to minimize the damage to your finances and your credit standing. Contact your bank, credit card companies, and any of the three credit bureaus and make them aware of the problem. You only need to contact one of the three companies to place an alert. The credit bureau you call is required to contact the other two.

If you are a Comerica customer, take the following steps: Contact Comerica’s identity theft resources at 877-881-8955. This call will alert us of potential fraud and prompt us to close your account if needed.

Do not send any money. Report it to the Postal Service.

From Comerica.com, select Log In from the upper right-hand corner and then enter your User ID and Password in the Comerica Web Banking section and click the Login button.

There is no charge for Comerica Web Banking.

Operating System
Minimum: Windows 10 or Mac OSX10.14
Recommended: Use a supported and up to date Windows or Mac Operation System

Browser
Minimum: Edge, Chrome or Safari
Recommended: Use a supported and up to date Windows or Mac Browser

Windows and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries.
Macintosh, Mac, and Mac OS X are trademarks of Apple Inc., registered in the U.S. and other countries.

Go to your specific browser’s download site for upgrade information.

From the Comerica.com, select Log In from upper right-hand corner and then click Enroll and follow the prompts to complete set up.

The last 6 months of history is available to view on Comerica Web Banking. If you need additional history, the last 2 years of eStatements are also available.

The transactions listed in the Pending Transactions section have been received by the bank, but have not posted to your account yet. Examples include direct deposits, electronic bill payments and debit card transactions. Transactions listed in the Posted Transactions section have been posted to your account.

Yes. Go to the Account History page and click the check icon that displays in the description field. An image of the front and back of the item will display in a separate window. Deposit slip images are not available for Statement Savings accounts or any deposits made through an ATM, Click&Capture Deposit® or lockbox.

No, only the actual deposit slip can be viewed.

Right click (or control + click on Mac) on the image to save a copy.

Funds Transfer cutoffs are as follows:
Transfers completed prior to 10:30 p.m. ET 9:00 p.m PT will be available the same business day.

Transfers completed after 10:30 p.m. ET 9:00 p.m. PT will be available the next business day. Some day transfers will be immediately available via the ATM.

For newly enrolled customers (after April 2020), eligible accounts will automatically be added to your account during the setup process. For existing customers (those who opened their Web Banking account, prior to 2020), click on the Self-Service tab, Add Account(s) to add additional eligible accounts to your Web Banking account.

Eligible accounts include Checking, Savings, MMIA/BMMA, CD, IRA, Home Equity Flexline(R) (HELOC), and Installment loan accounts. Accounts are typically available the next business day.

You can expect a response within 3 business days.

Yes, you will be able to download account history to Quicken®, QuickBooks® and Microsoft Excel.

Quicken and QuickBooks is a trademark of Intuit, Inc., registered in the United States and other countries.
Microsoft and Excel are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Using Comerica Web Banking you are able to view accounts that you are a signer on.

Eligible accounts include Checking, Savings, MMIA/BMMA, CD, IRA, Home Equity Flexline(R) (HELOC), and Installment loan accounts. Accounts are typically available the next business day.

Comerica Web Banking offers the ability to view your account balances, transaction history, account statements, transfer funds, the ability to send a Zelle ® payment and pay your bills. 

Yes! Mobile Banking is available as part of your enrollment within Web Banking. You can download the Mobile Banking app in the Apple App Store or Google Play Store.

Yes! Comerica offers Click&Capture Deposit® when you sign up for Mobile Banking.

Enroll for Comerica Web Banking online.

Visit your local banking center

Call Customer Service at 888-444-9876

Yes!

There is no monthly fee for Personal customers who want to use Web Bill Pay.

For Small Business customers, it is $6.95 per month with the first 12 months at no change.

Service cancellation of Comerica Web Bill Pay can be done by either sending a message through the Message Center with Web Banking or by contacting Customer Service at 888-444-9876.

Before you cancel your service, please note the following:
Scheduled payments, including Auto Payments, are not paid.
Payments in process are paid.

Wait until all of your scheduled payments are processed before you cancel your service. If you let your scheduled payments process, then you won't have any outstanding payments that you can't view or inquire about after you cancel.

Your billers are notified to stop sending e-bills. Processing may take a few days; so until you begin receiving paper bills, please contact the payee directly about your payment amount and payment due date.

If you decide to use Comerica Web Bill Pay again, you will have to re-enroll.

Comerica Web Bill Pay uses several methods to ensure that your information is secure:
TLS(Transaport Layer Encryption), which ensures that your connection and information are secure from outside inspection.
Encryption: Comerica Web Bill Pay uses 256-bit encryption to make your information unreadable as it passes over the Internet.
Automatic Sign Out: In addition, Comerica Web Bill Pay automatically signs you out of a session if you are inactive for a predefined number of minutes (usually ten minutes). It is best if you sign out immediately after you are finished scheduling and making payments.

Every merchant is allowed to setup their terminal under their own guidelines. Regardless of transaction processing (i.e. PIN or signature purchase), your primary checking account linked to your card will still be debited. Remember, a PIN transaction is more secure because only you know your PIN.

For a Mastercard Debit Card or ATM Card, call 800-572-6620 or 734-632-5181 from outside the U.S..

Call 844-253-3042 to activate your card. If traveling internationally: call 844-253-3042 or 646-817-9542 from outside the U.S.

Call 800-572-6620 right away to report your card lost. Assistance for lost or stolen cards is available 24/7. From outside the U.S., call 734-632-5181.

Yes, contact our Card Service team at 800-572-6620 to add travel notes to your Comerica Debit/ATM card while traveling domestically or internationally. You may also Send a Message within Comerica Web Banking® This will reduce the chance that your card activity will be interrupted while traveling.

If you already have a Comerica checking or savings account.
Call 800-572-6620 to open a card over the phone
OR
Visit your local banking center.

Yes. This will depend on the type of checking or savings account you have linked to your card. The Daily Purchase and Withdrawal Limits Table can be found in Section 7 of the Business and Personal Deposit Account Contract. Visit your local banking center to discuss your options or contact our Card Service team at 800-572-6620.

Yes. Please contact our Card Service team at 800-572-6620.

This will depend on the type of checking or savings account you have linked to your card. The Daily Purchase and Withdrawal Limits Table can be found in Section 7 of the Business and Personal Deposit Account Contract.

Visit your local banking center or

Call Customer Service at 800-572-6620

This will depend on the type of checking or savings account you have linked to your card.

Please refer to the Personal Service and Charges Brochure and Business Account Service Charges and Interest Information for additional fee information.

For some, withdrawals and transfers from ATMs at other financial institutions are assessed a fee. You may also be charged a fee by the ATM operator or any network used.

Visit your local banking center or

Call Customer Service at 800-572-6620

For a Mastercard Debit Card or ATM , call 800-572-6620 or 734-632-5181 from outside the U.S.

Contact our Card Service team at 800-572-6620 right away to report the problem; our team will close your card to prevent any further fraudulent transactions. This service is available 24/7.

When you use your card, an authorization first verifies that you have sufficient funds in your account to cover the transaction. Then, when the transaction is approved, a hold or a temporary authorization is placed on the funds in your account. The hold instantly reduces the amount you can spend on your card, to prevent overdrafts. The amount that is left available for spending is called your available balance.

Hotels, restaurants and car rental agencies may place a temporary authorization or hold that is an estimate of the final bill. This policy is imposed by some merchants, not by Comerica. When the transaction posts to your account, the merchant will only take the exact amount of the purchase. Restaurant purchases usually match the correct amount in a day or two. For hotels and car rentals, the merchant is expected to finalize the posting within 6 days from the date of the transaction.

Contact our Card Service team at 800.572.6620 to submit a claim.

To link an account on your Comerica Debit Card or ATM Card, call 800-572-6620.

There are a number of reasons your card could be declined:

1. Check your balance on Web/Mobile Banking or by calling 800-266-3742 to make sure you have enough funds available to cover the purchase.
2. Have you activated the card and selected a PIN?
3. Did you receive a call, text or email from Comerica for suspect transactions? If so, your card may have been temporarily blocked for your protection until we verify that you authorized the transactions.
4. Is the card cracked or damaged? If so, it will have to be replaced.

Our Card Service team would be happy to review your account to determine the cause of the decline. They can check your daily spending limits and help get your card working. Call 800-572-6620.

Open your Comerica Mobile Banking app and choose ATM/Banking Center Locator on the log in screen
OR
Visit our online banking center locator or

Call Customer Service at 800-266-3742

To report any problem, visit your local banking center
OR
Call Customer Service at 800-572-6620

You must have at least two accounts linked to your Debit or ATM Card. The screens on the ATM will walk you through the process, giving you the available accounts to take the funds from and the accounts into which you want to transfer the funds. If you want, you can also create “nicknames” for your accounts so you don’t need to recognize accounts by the account number. To link another checking or savings account to your card, contact our Card Service team at 800.572.6620 during regular business hours only or visit your local banking center.

Coins are not accepted at the ATM. Please take coin deposits into your local banking center.

Yes, foreign checks or foreign currency (no coins) can be deposited into your account at an ATM. Additional processing time may be required. Please visit your local banking center for additional information.

Visit your local banking center or

Call Customer Service at 800-266-3742

Click here for tips on Protecting Your ATM and Debit Card.

At many merchants (like groceries, pharmacies and retailers), you can request cash back when you make a purchase that is authenticated with your PIN. The terminal will ask you if you want cash back. Each merchant will set different amounts available for cash back, typically between $10 and $100. Once you complete the transaction, the cashier will give you the cash with your receipt. It’s fast, convenient and no need to make an extra stop at the bank or an ATM!